Customer Account and Pricing Analyst

KEY RESPONSIBILITIES:  

Customer Accounts Responsibilities:

• Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
• Arrange for customer’s orders to be processed, maintain accurate open order records, update the planner and act upon these efficiently.
• Maintain drawings folder and issue current revision of drawings to production.
• Analyse technical drawing prior to entering on production planner, ensuring complete drawing pack is available along with extracted purchasing and pricing information.
• Liaise with the Production Supervisors to ensure they have the full information on the production schedule and communicate any priorities to them and the Production Manager at daily Production Meetings.
• Liaise with Despatch Supervisor regarding packaging of goods to ensure customer orders and delivery times are met.
• Discuss lead times and agree these with the Production Manager for all customers.
• Inform customers of any changes to the despatch schedule / delivery times as early as possible.
• Work collaboratively with the customer to resolve queries to meet urgent needs e.g. machine breakdowns, post-delivery concerns etc.
• Analyse product drawing, incorporate time, materials, overheads and labour costs to provide quotes to the customers.
• Obtain transport quotes and co-ordinate arrangements for the efficient distribution of customer orders.
• Record and communicate any customer issues and forward complaints to the Quality Dept.
• Keep the Production Manager and the Customer Accounts & Logistics Team Leader informed of customer orders, delivery schedules, priorities, Pulley stock shortages, customer queries etc.
• Assist with stock control activities to ensure stock data is accurate at all times.
• Develop and implement operational improvements within the order processing, customer care, despatch and distribution sections.
• Any other duties, within reason and capability, as agreed with the Senior Customer Accounts Manager

Pricing Analyst Responsibilities:

• Act as customer liaison for cost enquiries, developing and providing quotes for existing and new customers within the required timeframe.
• Consult with personnel in other departments e.g. sales, purchasing, production and customer accounts, to discuss and address influencing factors and implement necessary changes/adjustments to estimate.
• Maintain standard costs for high volume products and ensure timely response to customer enquiries.
• Develop and utilise effective estimating methodologies and tools, with appropriate software models and packages to prepare accurate and reliable data.
• Assess cost effectiveness of products, by tracking actual costs relative to estimates and complete the estimating life cycle through to product sales.
• Maintain cost monitoring and reporting systems to identify cost reduction opportunities.
• Develop activities in cost estimating, work with purchasing to achieve full stock control and take a proactive approach towards business improvements.
• Any other duties, within reason and capability, as agreed with the Company Accountant